For years, New York City’s subway system has dealt with rising crime and fares. Between 2019 and 2024, subway crime reached an all-time high, leading many commuters to avoid the MTA. That changed in 2025, when Governor Kathy Hochul and the MTA introduced a strategy to reduce crime and make the subway safer.
A key part of this approach has been the Subway Co-Response Outreach Teams (SCOUT). SCOUT was created to address individuals experiencing severe mental health crises. Instead of relying mainly on police officers, SCOUT teams are composed of clinicians trained in crisis intervention alongside police officers. SCOUT is meant to connect those in need with treatment, care and shelters, reducing reliance on the subway for housing.
The results have been notable. In 2025, overall major subway crime fell to its lowest level on record. Major offenses were down 17% compared to 2019. State officials attribute this change to SCOUT’s work combined with increased police presence, more cameras and improved infrastructure. Regular MTA traveler Jamie Stiller said, “I’ve noticed less train delays and the subway has been less stressful to travel on.” She added that she witnessed a crisis being handled carefully and quickly.
While challenges remain, early results show SCOUT is an effective plan to improve public safety in transit. For New York’s subway system, the strategy combines law enforcement with a humanitarian solution, and it appears to be working.